Wells Fargo creates Commitment to Customer team to lead consumer issues, remediation efforts
As part of its ongoing focus on customers, Wells Fargo announces a new organizational structure for the teams that handle customer issues and remediation.
Effective Dec. 1, the teams responsible for handling customer remediation for Wells Fargo’s consumer businesses will be centralized into a Commitment to Customer Center of Excellence.
“Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo,” said Hope Hardison, Wells Fargo’s chief administrative officer. “Teams across the company have been focused on making things right for customers when remediation is needed, and we’ll get even better by bringing decentralized groups together as an enterprise COE.”
The new Commitment to Customer Center of Excellence will be part of Hardison’s Chief Administrative Office. It will be led by Joe Rice, who currently serves as head of the Recovery and Resolution Program Office within Wells Fargo’s Enterprise Finance & Information Technology group.
“By coming together, the teams that will make up this new COE will be better positioned to simplify processes, develop more consistency with core and common practices, and become more efficient and effective in managing remediation work and supporting our customers,” said Hardison.