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Wells Fargo Stories
An online journal of working together.
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Stories about: customer service

Our History
An illustration with red, white, and tan colors shows a pig in the middle with Chinese characters underneath and around it. To the right, people sit around a table with food on it.

Good luck comes in red envelopes

Our History

Good luck comes in red envelopes

Since 1961, Chinese customers preparing Lunar New Year gifts of “lucky money” have turned to Wells Fargo for festive envelopes.

Our History
A black and white portrait shows the headshot of Aaron Ross looking ahead, with a beard and a coat on. Below his portrait it says: 'Hold-the-Fort' Ross on a tan colored ribbon.

‘Hold-the-Fort’ Ross stops a train robbery

Our History

‘Hold-the-Fort’ Ross stops a train robbery

Wells Fargo Express Messenger Aaron Y. Ross showed a deep commitment to protecting customers’ assets during a train robbery attempt in 1883.

Financial Health
A person in a dress coat reaches out their hand, as if offering assistance

Responding to the shutdown, one customer at a time

Financial Health

Responding to the shutdown, one customer at a time

As a growing number of customers find themselves in a financial jam amid the partial government shutdown, Wells Fargo has mobilized to help meet their financial needs.

Our History
An aged, yellowed image shows a paper that says: Agents or Messengers please fill up this Label as Indicated. Wells Fargo & Co. Express Delivery Receipt Book from August 17, 1901 to Oct. 31, 1902, delivered by Julia L. Jones Agent.

When Santa travels by stagecoach, Wells Fargo stays open

Our History

When Santa travels by stagecoach, Wells Fargo stays open

Julia L. Jones, a Wells Fargo agent in Mariposa, California, in the late 1800s and early 1900s, provided a link for her customers to the outside world — and even stayed open on Christmas Day so they could receive their gifts.

Inside the Stagecoach
Ed Hermsen

A Rose Parade dream wish granted

Inside the Stagecoach

A Rose Parade dream wish granted

Ed Hermsen, a trucker and cancer survivor, will realize his dream of riding in the Wells Fargo stagecoach at the 130th Rose Parade.

Business to Business
Story Type Indicator - video. Photo of tomato plants ripe on the vine in California before harvesting and processing by Ingomar Packing.

Growing a legacy on the vine

Business to Business

Growing a legacy on the vine

Greg Pruett leads one of the nation’s largest tomato processors, continuing a family legacy passed down for generations.

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Our History
Nine stuffed animals, including a pony, bear, and dogs, are propped up in front of a light brown background. Behind them are yellow papers, one that doesn't show much, and one that says: Have we got a bag for you.

Ponies, vacations, and cars: The story behind bank giveaways

Our History

Ponies, vacations, and cars: The story behind bank giveaways

As banks like Wells Fargo underwent a revolution in the mid-1900s, giveaways were a way to attract new customers and, over time, become reflections of shared memories and lifelong relationships.

Inside the Stagecoach
Personal Banker Shauna Kohl with customer Beverly Thompson in front of her Wells Fargo branch in Port Townsend, Washington.

Helping ‘Miss Bev’

Inside the Stagecoach

Helping ‘Miss Bev’

In Port Townsend, Washington, a Wells Fargo banker aids an elderly customer in financial peril.

Our People
Story Type Indicator - video. Nili Sundown, wearing a red Wells Fargo coat, looks off into the distance as she travels by boat in Alaska.

It’s a boat! It’s a plane! It’s a Wells Fargo banker!

Our People

It’s a boat! It’s a plane! It’s a Wells Fargo banker!

Wells Fargo's Nili Sundown travels thousands of miles each year — via plane, boat, and even snowmobile — to ensure her customers have the financial resources they need to survive the wilderness of rural Alaska.

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