Español
Wells Fargo Stories

customer service

Overhead view of a town, showing houses, streets, and trees.
Financial Health

Aid announced for customers and communities impacted by COVID-19

Aid announced for customers and communities impacted by COVID-19

Commitments include suspending residential foreclosure sales, waiving fees, and donating $175 million to help communities.

An aged document says: Wells Fargo & Company Express and Banking Agency Appointment. This certifies that Mrs. C. Hill has been appointed agent of Wells Fargo & Co.’s Express Roseville, Cal.
History

A Renaissance woman: Cassie Hill

A Renaissance woman: Cassie Hill

Cassie Hill not only served as an express agent for Wells Fargo in Roseville, California, from 1884 to 1908, she also served as a local agent for the Southern Pacific Railroad and her town’s telegraph operator.

A photo of a wooden box with the underside of the lid painted green and many stickers and labels, including ones reading Colton, California, and Tombstone, Arizona. Inset is a black and white portrait of bearded man in suit.
History

Keeping customers’ valuables secure: Wells Fargo’s treasure boxes

Keeping customers’ valuables secure: Wells Fargo’s treasure boxes

Wells Fargo’s iconic treasure boxes were one of the first ways the company kept its customers’ valuables secure.

With Lake Erie in the background, Amanda St. Clair holds son Carter in her arms while husband Matt holds their daughter Katrina.
Housing

Helping to save a home and Carter

Helping to save a home and Carter

Amanda St. Clair took a leave from work to care for her son Carter, who has leukemia. She feared the family would lose their home, but a life-changing bond with Cindy Hunting of Wells Fargo made all the difference.

A black and white portrait of an African American man in a suit and tie, looking slightly to the side.
History

William M. Robison: ‘A very noteworthy pioneer’

William M. Robison: ‘A very noteworthy pioneer’

William M. Robison, Wells Fargo’s express messenger in Stockton, California, in the 1850s, transported millions in gold for the company and its customers — while also advocating for equal rights.

Gold foil-wrapped pieces of Brown & Haley Almond Roca candy flow off the production line ready for packaging.
Business to Business

A sweet tradition for Lunar New Year

A sweet tradition for Lunar New Year

With three million pieces of Almond Roca® produced daily leading up to Lunar New Year, the holidays aren’t over yet for candymaker Brown & Haley.

In a snowy holiday scene, a father and daughter carry packages together, looking at each other and smiling.
Financial Health

Consumers hold the cards to rewarding holidays

Consumers hold the cards to rewarding holidays

Using rewards credit cards smartly can help you save during the holidays, as long as you budget and pay off your balance in full each month.

A woman is standing with holiday decorations in the background and appears to be shopping while looking at her smartphone.
Innovation

Customers find ways to use Zelle in the holiday season

Customers find ways to use Zelle in the holiday season

More consumers are using Zelle to send money as a gift to friends and family members during the holidays.

Leah Gonzalez sits on her mother’s lap on a park bench.
Small Business

Helping hurricane victims from Puerto Rico find jobs in the Midwest

Helping hurricane victims from Puerto Rico find jobs in the Midwest

Integrated Staffing Solutions is bringing together people in need of work after Hurricane Maria with Midwestern companies seeking employees, thanks to a Wells Fargo program for diverse small businesses.

More Stories
outbrain