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Wells Fargo Stories
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Stories about: customer service

Our History

A black and white illustration shows a man on a horse. Overlapping that image is a red and white image showing a stamp that says: Pony Express, Dollar, Wells Fargo & Co.

The real story behind the Pony Express

Our History

The real story behind the Pony Express

Find out how the Pony Express allowed people across the U.S. to hear the latest news and get in touch with friends and family quicker than ever — and why a national crisis made the service essential.

Homeownership

Story Type Indicator - infographic. Una vista larga de un vecindario, que muestra casas diminutas, automóviles y calles.

Cómo prepararse para comprar una casa en seis pasos

Homeownership

Cómo prepararse para comprar una casa en seis pasos

Buscar una casa puede ser estresante para cualquier persona, pero estas sugerencias de Wells Fargo Home Lending pueden ayudarle a garantizar una exitosa experiencia de compra de casa.

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Our History

A black and white image of a parked stagecoach with Wells Fargo & Co. written on the front. Two horses are at the front, three men stand beside it, three people are sitting at the front, and one man is standing on the back of the coach.

Enlisting the stagecoach during WWI

Our History

Enlisting the stagecoach during WWI

Find out why Wells Fargo & Co. closed more than 10,000 express offices around the country 100 years ago.

Innovation

From an angle looking down over her head, the view is of a woman sitting at a table, using her computer to book air travel. She has s a Wells Fargo Propel Card in her right hand. Items on the table include a boarding pass, sunglasses, and passport.

New Propel Card to offer enhanced, industry-leading rewards, no annual fee

Innovation

New Propel Card to offer enhanced, industry-leading rewards, no annual fee

Wells Fargo is enriching the rewards of its no-annual-fee Propel Card, providing more value for customers’ everyday purchases.

Financial Health

Customer Nakiya Bonny is seated next to banker Janel Howard in the lobby of a Wells Fargo bank branch. The teller line and teller windows are in the background.

‘Second chance’ banking helps customer bounce back

Financial Health

‘Second chance’ banking helps customer bounce back

Nakiya Bonny’s Opportunity Checking account helped her overcome past challenges and become a comeback customer at Wells Fargo — one of few banks that offer “second chance” banking.

Inside the Stagecoach

Graphic showing the silhouette of the Wells Fargo stagecoach and horses

Court approves $142 million class-action settlement for retail sales practices

Inside the Stagecoach

Court approves $142 million class-action settlement for retail sales practices

Final court approval represents another step forward in Wells Fargo’s efforts to make things right for customers.

Our History

An photo from 1959 shows the words Motor Bank above an overhang where three cars are parked and one car is driving toward the building. There are four sections under the overhang where a box with a window, the drive-thru lanes, stand.

From motor banks to mobile banking

Our History

From motor banks to mobile banking

Find out how the introduction of motor banks in the 1930s made banking more convenient for customers — and led to future innovations.

Homeownership

Story Type Indicator - video. image of homeowner Athena Emerson on her front porch

Opening the door to homeownership

Homeownership

Opening the door to homeownership

Athena Emerson, who became a first-time homeowner late in life, is “the perfect example” of Wells Fargo’s efforts to boost African American homeownership.

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Our History

An aged photo of James B. Hume, Wells Fargo's first Chief Special Agent, and a copy of his signature.

Wells Fargo’s earliest risk managers

Our History

Wells Fargo’s earliest risk managers

Find out how Wells Fargo’s special agents in the 1800s helped protect the company and its customers.

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