customer service Archives - Wells Fargo Stories

A woman wearing a jacket, hat, and gloves puts a box of food on a porch as she looks up and smiles. Nearby are a brick column and wooden bench.

‘The noblest human concern is concern for others’

In honor of National Good Neighbor Day on Sept. 28, read stories of how Wells Fargo has helped bring neighbors and their communities together.

A man and a woman review the page layout for the Mountain Democrat newspaper.

Small Business

Extra! Extra! PPP funding helps save California’s oldest newspaper

As its advertising revenue cratered from COVID-19, the publisher of the 169-year-old Mountain Democrat turned to Wells Fargo for help securing a PPP loan.

Efrain and Susana Mejorada sit at a table in a restaurant with their three sons and the family’s banker standing behind

Small Business

Los 3 Pollos keeps pleasing palates amid the pandemic

A Wells Fargo banker helps Latino-owned Los 3 Pollos restaurant group grow a family business in greater Los Angeles.

A student in an orange sweater sits in the library and smiles as she checks her phone.

Financial Health

Clear Access Banking: Peace of mind, no checkbook

Bank On-certified by the Cities for Financial Empowerment Fund, Wells Fargo’s new Clear Access Banking^SM broadens access to mainstream banking and digital convenience.

A man in a suit is sitting and smiling off camera. To the right is the back of a young man’s head. At the top left corner, a yellow flag says in black font: COVID-19 update.

Financial Health

‘It gives us real comfort and insurance’

With a Paycheck Protection Program loan from Wells Fargo, the nonprofit Hispanic Scholarship Fund can cover two months of payroll for its 51 employees.

A woman is smiling while looking at her smartphone screen, which shows a mobile banking site. Meanwhile, she’s also tapping keys on her laptop, logging on to her online bank account. Documents are spread out on the table in front of her.

Innovation

Digital banking soars in the COVID-19 pandemic

With digital banking usage rising at a near historic pace, Wells Fargo and other banks have geared up to handle the growing customer demand during the coronavirus crisis.