When a kind gesture says, ‘We care’
Tasonia Hendrix remembers how her teammates and Wells Fargo responded with care and concern when her mother was being rushed to the hospital with a stroke.
Sometimes a kind gesture resonates for years, especially when it comes at a tough time.
That’s the case for of Tasonia Hendrix, a loan administration manager for Wells Fargo Home Mortgage, who still remembers how her teammates and Wells Fargo responded when she faced a personal crisis.
In 2006, Tasonia was a single mom focused on building her career at a mortgage company in Milwaukee. Three months after she started, the company sold a portfolio of loans to Wells Fargo — leaving employees uncertain about their jobs. Early on the morning when the Wells Fargo team was to announce its plans, she received news that her mother was being rushed to the hospital with a stroke.
“I knew no matter what happened to my mom, I would need a job either way. So I thought, ‘I have to go into the office,’” she says. She pulled herself together and arrived at work “like a zombie. My teammate Patricia Blunt noticed something was ‘off’ and asked me, ‘Where is your smile?’ I just burst into tears.”
Patricia informed a Wells Fargo leader on-site, and the leader handed Tasonia the job offer letter she was hoping to receive later in the day. The Wells Fargo team then made arrangements for Tasonia to take a cab to the hospital, and they later sent flowers.
“So my first impression of Wells Fargo was they cared about me. They showed that support to someone they didn’t even know,” she says.
Both women’s careers have grown at Wells Fargo in the nine years since then. Tasonia now lives in San Antonio, and Patricia is a collections manager for Wells Fargo Home Mortgage in Austin, Texas.