Wells Fargo is making an additional $850,000 available for relief efforts related to wildfires in California. The additional funding includes $100,000 for the American Red Cross, $50,000 for The Salvation Army, $200,000 for local nonprofits focused on rebuilding efforts in 2018, and $500,000 for the company’s WE Care Fund, which makes financial grants available to affected Wells Fargo team members for unforeseen circumstances resulting from disasters.
“These fires continue to rip an unimaginable path of destruction through communities throughout California, and we in turn are strengthening our commitment to those who have been affected,” said Tim Sloan, president and CEO of Wells Fargo. “Our hearts, and our commitment to help, go out to all those who have lost their loved ones, homes, and livelihoods as a result of this tragedy — some of whom are Wells Fargo team members.”
The donations follow initial donations made earlier in the month: $100,000 to the American Red Cross and $50,000 to The Salvation Army — Del Oro Division, bringing Wells Fargo’s total commitment in response to the deadliest wildfires in California history to $1 million.
How to help
Through Oct. 23, customers who wish to support the American Red Cross’ California wildfire relief efforts may do so by using any Wells Fargo ATM in California and selecting the option to donate. There is no fee for this service and 100 percent of contributions will be sent to the American Red Cross. Also, Wells Fargo Go FarTM Rewards customers can redeem any amount of their available rewards and donate to the American Red Cross Disaster Relief fund through Oct. 23 by accessing their rewards account at gofarrewards.wf.com or calling the Go Far Rewards Service Center at 877‑517‑1358.
Customer assistance information
Impacted deposit account customers can call 800-TO-WELLS (800-869-3557) or the number on the back of their debit card to request reversal of overdraft, nonsufficient funds, and non-Wells Fargo ATM fees.
Wells Fargo Home Mortgage and Home Equity customers can call the Wells Fargo Disaster Assistance Team to discuss a 90-day disaster relief protection period, which includes relief from negative credit reporting, collections and foreclosure activity, and certain fees. The Disaster Assistance Team can be reached at 888-818-9147, Monday through Friday from 7 a.m. to 11 p.m. Eastern time, and Saturday and Sunday from 8 a.m. to 6 p.m. Eastern time.
Auto loan, personal line of credit/loan, and credit card customers should call the number on their statement or card to discuss payment options and request reversal of fees.
Customers in the affected area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. Recently, the IRS relaxed rules for employers that allow individuals easier access to their retirement savings for hardship purposes. Wells Fargo is prepared to make hardship withdrawals or loans available to customers who qualify under these new guidelines. For more information, customers should call 800‑728‑3123.