Wells Fargo donates $1.1 million for Hurricane Irma relief
In addition to donating to relief efforts, the company is also waiving fees and offering credit assistance to customers.
Editor’s note: A Spanish-language version of this story is also available.
Wells Fargo is donating $1.1 million to support Hurricane Irma relief efforts in Florida and the Caribbean. Hurricane Irma, which started as a Category 5 storm and is the strongest ever recorded in the Atlantic Ocean, tore a path through the Caribbean late last week before moving through Florida over the weekend.
“Our thoughts and prayers are with everyone in Florida and the Caribbean who has endured Hurricane Irma and its destruction,” said Wells Fargo CEO & President Tim Sloan. “Wells Fargo is committed to working with organizations and agencies to help our communities recover, and we will determine the best way to support any additional efforts in the days and weeks ahead.”
The donation includes $500,000 to the American Red Cross Disaster Relief Fund, $500,000 to local nonprofits focused on relief efforts in the affected areas, and $100,000 to International Medical Corps for relief efforts in the Caribbean. Wells Fargo will continue to monitor Irma’s impact as the now tropical storm makes landfall in other states to determine how the company may assist in these areas.
Providing assistance to impacted customers
Wells Fargo will provide payment relief for the next 90 days on credit cards, student loans, auto loans, home mortgages, home equity, and retail small-business loans and lines of credit in FEMA declared areas. There will be no negative credit reporting for customers who receive payment relief. Impacted customers who are not in a FEMA declared area are also able to receive similar benefits by contacting Wells Fargo.
The company is also proactively waiving or refunding fees for impacted consumers in FEMA declared areas; this includes late fees, debit card over-the-counter cash disbursement fees, and ATM fees for using non-Wells Fargo ATMs. Wells Fargo will deploy mobile ATMs as soon as it is safe and feasible to do so, and will share location information at the time of deployment.
After 90 days, customers who are still experiencing hardships should contact customer service to discuss additional relief options. Specific information for customer service assistance is available in the Hurricane Irma donation news release.
Wells Fargo customers and clients affected by Hurricane Irma may discuss their financial needs with Wells Fargo by calling 1-800-TO-WELLS (1‑800‑869‑3557) anytime. Likewise, Wells Fargo Home Lending customers can call 1‑888‑818‑9147 Monday through Friday from 6 a.m. to 10 p.m. CST, and Saturdays from 8 a.m. to 2 p.m. CST, to discuss potential payment and disaster assistance options.
Customers can also use Wells Fargo’s branch locator or call 1‑800‑TO‑WELLS (1‑800‑869‑3557) for the latest information about their branch.
Making it easy to donate to relief efforts
From Sept. 12 through Sept. 25, Wells Fargo customers nationwide who wish to support American Red Cross hurricane relief efforts may do so by:
- Using any Wells Fargo ATM in the U.S. and selecting the option to donate. There is no fee and 100 percent of contributions will be sent to the American Red Cross.
- Redeeming any amount of available Go Far® Rewards for donation. Go Far Rewards customers can access their rewards account online or by calling the service center at 877‑517‑1358.
“Our customers have shown time and again their compassion for and commitment to helping friends, neighbors, and strangers alike to regroup and rebuild following the devastation of natural disasters,” said Jon Campbell, head of Corporate Responsibility and Community Relations.
Since Aug. 29, Wells Fargo customers have donated nearly $1.7 million to the Red Cross at Wells Fargo ATMs to support relief efforts for those impacted by Hurricane Harvey.