The Taylor family of Ocean Springs, Miss., built their dream home before the recession. With both Sam and Kerri working full time, they had no trouble making their mortgage payments.
But when illness caused Kerri to cut back work (which lowered her income), financial challenges escalated.
The Taylors turned to Wells Fargo for mortgage assistance and wound up working with Angela Ludwig over a five-month period. Together, they tackled outstanding questions, filled out paperwork, and generally stayed in touch throughout the mortgage modification process.